Frequently Asked Questions

Check out answers to our most frequently asked questions below. If you still need help then please contact us directly at support@poochpal.co

Product

Yes, our PoochPal™ Dog Water Bottles are extremely safe for all dog breeds. The materials used in creation pose no risk to your dog's health, making them an excellent choice for pup hydration.

Each water bottle features a leak-proof lock that, once activated, stops the release button from accidentally being pressed. The bottle also comes attached with a rubber gel ring that seals the water and prevents unwanted leakage. 

We recommend the 350ml size for smaller dogs like Poodles, Pomeranians and Chihuahas. The bigger 550ml size bottle will cater to bigger dogs like German Shepherds, Labradors and Golden Retrievers.

To clean simply unscrew the bottle and scrub both sections with warm, soapy water then rinse. Let the PoochPal™ Dog Water Bottle dry completely before refilling with new water.

Shipping & Returns

Shipping is completely free! Delivery depends on your location but our orders usually take up to 2-8 days to arrive.

For Australian orders, please visit the AusPost tracking website and enter your tracking number. For all other international orders, please enter your tracking number here to see order updates. 

We allow order cancellations up to 24 hours from when the order was placed. Please note, if our fulfilment team has already shipped your order then we can provide you with a return shipping label once it has been delivered.

Email us at support@poochpal.co and we will guide you through the return process.

If you entered the wrong shipping address, please email support@poochpal.co as soon as possible with your order number and information. We will try our best to get your package redirected to you.